Refund policy

We have a flexible 7-day return policy, which means you have 7 days after receiving your item to request a return. If the product your recipient received is substantially different from the advertised image, we will provide you with a full refund. If your recipient is not 100% satisfied with the product, please contact us and let us know and our customer service professionals will ensure your recipient is fully satisfied with the purchase.

To start a return, you can contact us at info@secretgardennyc.com. Our 24/7 customer service professionals will respond to your request right away in most cases. For any questions regarding refund, please contact us at info@secretgardennyc.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to email or call us and let us know you would like to exchange your item. And once the return is accepted, our customer service associate will help you make a separate purchase on our website and credit you for the amount to be refunded.

 

Refunds
We will notify you once your return and refund have been accepted and approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.